Receptionist - Luxury Retail

4 days ago


Islington, Greater London, United Kingdom Laduree Full time
Job Overview

Ladurée is a globally renowned high-end patisserie and tearoom, celebrated for its iconic macarons, exquisite pastries, and refined French elegance. As a Receptionist, you will play a vital role in delivering exceptional customer service and creating a seamless dining experience for our guests.

Responsibilities

You will be responsible for:

  • Welcoming guests with warmth and professionalism upon arrival
  • Managing reservations via phone, email, or online booking systems
  • Bringing guests to their tables, ensuring proper seating arrangements and preferences are respected
  • Addressing guest inquiries about menus, services, and any special accommodations
  • Operating the reception desk, answering calls, and directing them to the appropriate floor: terrace, balcony, or restaurant
  • Maintaining accurate records of reservations, cancellations, and seating plans
  • Supporting the management team with administrative tasks when required
  • Collaborating with the Management, Kitchen, and Service Team to ensure smooth operations
Requirements

To succeed in this role, you will need:

  • Previous experience in a customer service or hospitality role
  • Fluent in English (additional languages are a plus)
  • Ability to work flexible shifts, including weekends and holidays
  • A genuine passion for hospitality and delivering luxury service
Benefits

We offer a competitive hourly wage of £12-£15 per hour, employee discounts on Ladurée products and dining, opportunities for career development and advancement within Ladurée, exposure to a prestigious, globally renowned luxury dining environment, monthly travel allowance, employee assistance program (EAP), and pension plan. An estimated salary range for this role is £24,000-£30,000 per year, based on a 40-hour workweek and assuming a starting rate of £12-£15 per hour.


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