Receptionist - Luxury Retail
4 days ago
Ladurée is a globally renowned high-end patisserie and tearoom, celebrated for its iconic macarons, exquisite pastries, and refined French elegance. As a Receptionist, you will play a vital role in delivering exceptional customer service and creating a seamless dining experience for our guests.
ResponsibilitiesYou will be responsible for:
- Welcoming guests with warmth and professionalism upon arrival
- Managing reservations via phone, email, or online booking systems
- Bringing guests to their tables, ensuring proper seating arrangements and preferences are respected
- Addressing guest inquiries about menus, services, and any special accommodations
- Operating the reception desk, answering calls, and directing them to the appropriate floor: terrace, balcony, or restaurant
- Maintaining accurate records of reservations, cancellations, and seating plans
- Supporting the management team with administrative tasks when required
- Collaborating with the Management, Kitchen, and Service Team to ensure smooth operations
To succeed in this role, you will need:
- Previous experience in a customer service or hospitality role
- Fluent in English (additional languages are a plus)
- Ability to work flexible shifts, including weekends and holidays
- A genuine passion for hospitality and delivering luxury service
We offer a competitive hourly wage of £12-£15 per hour, employee discounts on Ladurée products and dining, opportunities for career development and advancement within Ladurée, exposure to a prestigious, globally renowned luxury dining environment, monthly travel allowance, employee assistance program (EAP), and pension plan. An estimated salary range for this role is £24,000-£30,000 per year, based on a 40-hour workweek and assuming a starting rate of £12-£15 per hour.
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