Client Relationship Manager

4 weeks ago

Bristol, Bristol, United Kingdom GB035 Mercer (UK) Limited Full time

About the Role:

We are seeking a highly skilled Client Relationship Manager to join our team at Mercer (UK) Limited. As a key member of our Pension Retention team, you will be responsible for the day-to-day management of a significant portfolio of clients.

Key Responsibilities:

  • Manage a portfolio of clients, maintaining a relationship with clients and coordinating services from specialists within the business.
  • Learn the basics of the Pension provider products, services, and tools within Mercer Elect, gaining an understanding of products, services, and technical tools.
  • Take ownership of a portfolio of Pension clients aligned to the Mercer Elect proposition, guiding them through the sales process from onboarding to implementation.
  • Engage with clients on a proactive basis, holding annual renewal calls and guiding them through mid-year review meetings.
  • Generate leads for other parts of the business within your existing client bank and pass them to the appropriate teams.
  • Assist the consulting team in gathering, organizing, entering, and analyzing data for various client projects.

Requirements:

  • Previous client relationship-based experience.
  • Excellent organizational and prioritization skills.
  • Good visual accuracy and attention to detail.
  • Strong written and verbal communication skills, with the confidence to liaise at all levels face-to-face and via zoom.
  • A logical approach to work.
  • Proven ability to work on own initiative and as part of a team.

What We Offer:

  • A competitive benefits package, including 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, and an employee assistance program.
  • A hybrid working model, allowing for a collaborative working environment in the office 3 days per week and 2 days per week spent working remotely.

About Us:

Mercer (UK) Limited is a global leader in the health and benefits marketplace, operating in 135 countries. We design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

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