Patient Services Coordinator

3 hours ago


Brockley Hill, United Kingdom Steeper Group Full time
Job Title: Patient Services Coordinator

Steeper Group is a leading provider of prosthetic, orthotic, and assistive technology products and services. We are seeking a highly motivated and organized Patient Services Coordinator to join our team at the Royal National Orthopedic Hospital, Stanmore.

The successful candidate will assist in the organization of the orthotic operations, providing exceptional customer service and administrative support to ensure the smooth delivery of our services.

Key Responsibilities:
  • Assist with the provision of day-to-day patient administration, including importing patient orders and creating purchase orders as required.
  • Lead on inpatient patient pathways and manage urgent and primary orders in accordance with local processes.
  • Engage in local operational meetings and contribute to the action plan for the Orthotics department.
  • Provide exceptional customer service to RNOH colleagues and wider NHS teams, ensuring all enquiries are dealt with in a friendly and professional manner.
  • Support the stores role and cover for annual leave and sickness.
  • Support and engage with CLCH Contract and requirements for cross-training and cover if required.
Additional Responsibilities:
  • Analyze and improve processes and working practices to enhance efficiency and effectiveness.
  • Log and maintain the NCR process, including reporting to central manufacturing and liaising with the technical team.
  • Lead on open order process and gain a full understanding of work in progress in orthotics.
  • Support the clinical team in achieving high levels of product usage.

We are looking for an individual with excellent attention to detail, systems process improvement techniques, and the ability to facilitate activities working with our production, logistics, customer service, finance, and RNOH clinical and admin teams.

If you have the necessary attributes and skills to excel in this role, please submit your application or CV for consideration.



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