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Senior Account Strategist

1 month ago

Birmingham, Birmingham, United Kingdom Bertelsmann SE & Co. KGaA Full time

About Us:

Bertelsmann SE & Co. KGaA is a dynamic and innovative company seeking a Senior Account Strategist to join our team.

Key Responsibilities:

  • Take commercial ownership of client relationships, overseeing profit and loss statements to ensure pricing and profitability align with financial targets
  • Provide oversight of service delivery and operations, monitoring key performance indicators (KPIs) and client satisfaction surveys
  • Prepare and lead regular business reviews, chairing client meetings as needed
  • Collaborate with internal stakeholders to support project management for new business introductions or client projects
  • Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
  • Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
  • Manage and resolve account escalations in a timely manner
  • Lead and develop a high-performing team dedicated to client success

Your Profile:

  • Proven track record in customer account management, with a focus on resolving complaints and improving solutions
  • Strong business acumen and strategic thinking abilities
  • Exceptional communication skills, both verbal and written
  • Demonstrated leadership experience, with a track record of developing and motivating teams
  • Customer-centric mindset with a passion for building and maintaining relationships
  • Proficiency in project management and problem-solving

What We Offer:

  • 25 days annual leave with the option to purchase up to an additional 5 days
  • Pension contribution
  • A life assurance policy that pays out 4 times your salary
  • An Employee Assistance Programme providing confidential support, information, and advice to help you
  • An Employee Discount Scheme through Treats
  • Free car parking

Estimated Salary: £50,000 - £60,000 per annum based on location and experience.