Technical Service Lead

1 month ago

Durham, United Kingdom CK Group- Science, Clinical and Technical Full time
Technical Service Lead

CK Group is seeking a highly experienced Technical Service Lead to join their team at a global chemical manufacturing company in Durham, UK. As a key member of the technical team, you will be responsible for managing customer relationships, providing expert technical support, and driving the continuous improvement of clients' PVC compounds to meet and exceed customer expectations.

The Role
  • Manage customer relationships and provide expert technical support to ensure high levels of customer satisfaction.
  • Drive the continuous improvement of clients' PVC compounds to meet and exceed customer expectations.
  • Lead a team of experienced professionals, providing guidance, support, and training.
  • Collaborate with customers to understand their needs and challenges and develop solutions to enhance product performance and application outcomes.
  • Act as the primary technical liaison and ensure high levels of customer satisfaction.
  • Collaborate with the Quality team and support the resolution of quality issues.
  • Provide customer insights informing new product development and existing product optimisation.
  • Lead discussions with customers during the development phase ensuring new PVC compounds meet end-use application requirements.
Your Background
  • Degree qualified in Polymer Science, chemical engineering, Material Science or related field; advanced degree preferred.
  • Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support.
  • Proven track record of managing and developing technical teams.
  • In-depth knowledge of compounding processes, formulations, and applications.
  • Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods.
  • Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing (beneficial).
Benefits
  • Pension – salary sacrifice option available.
  • Death in Service – 6 x salary if have financial dependants, 4 x salary if no financial dependants.
  • Discounted BUPA membership.
  • Employee Discount Scheme.
  • Employee Assistance Programme.
  • Free Will Writing / discounted for partners.

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