Technical Service Lead
4 weeks ago
About the Role:
We are seeking a highly experienced Technical Service Lead to join our team at CK Group. As a Technical Service Lead, you will be responsible for managing customer relationships, providing expert technical support, and driving the continuous improvement of clients PVC compounds to meet and exceed customer expectations.
Key Responsibilities:
* Leading a team of experienced professionals, providing guidance, support, and training
* Customer support: Collaborating with customers, understanding their needs and challenges, and developing solutions to enhance product performance and application outcomes
* Acting as the primary technical liaison and ensuring high levels of customer satisfaction
* Collaborate with the Quality team and support the resolution of quality issues
* Product development and innovation: provide customer insights informing new product development and existing product optimisation
Requirements:
* Degree qualified in Polymer Science, chemical engineering, Material Science, or related field; advanced degree preferred
* Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support
* Proven track record of managing and developing technical teams
* In-depth knowledge of compounding processes, formulations, and applications
* Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods
* Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing (beneficial)
Benefits:
* Pension salary sacrifice option available
* Death in Service 6 x salary if have financial dependants, 4 x salary if no financial dependants
* Discounted BUPA membership
* Employee Discount Scheme
* Employee Assistance Programme
* Free Will Writing / discounted for partners
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