IT Service Desk Technical Analyst Position

4 weeks ago


Durham, Durham, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

The Computing and Information Services (CIS) department at the University is seeking a skilled IT Service Desk Technical Analyst to serve as the initial point of contact for University IT users. The successful candidate will be responsible for providing effective and timely support to all University IT users, prioritising customer satisfaction, and adapting to changing work requirements.

The role involves utilising various communication channels such as LiveChat, Self Service, Telephone, Email, and Face to Face interactions to meet user requests, provide assistance, and resolve incidents and issues. The post holder should possess a desire to acquire new technical skills and be adaptable to changing work requirements, including the possibility of working extended hours.

From early 2025, the base location for this role will change from our Durham City Centre site to our exciting new professional services hub based at Boldon House. This will bring a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritise tasks effectively. They will also be able to work collaboratively as part of a team and contribute to the development of the CIS department.



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