Tesco Travel Money Advisor

2 weeks ago

Musselburgh, East Lothian, United Kingdom Travelex Full time

Job Title: Foreign Exchange Specialist

Job Type: Permanent, Part Time

Hours per week: 13.5 hours

Salary: £12.50 per hour + Monthly Bonus

Working Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday.

Benefits:

  • A wide range of insurances such as Private Medical, Dental and Critical Illness.
  • Employee wellness programmes that offer guidance and tips on all aspects of wellbeing.
  • A wide range of employee discounts provided by Bravo Benefit.
  • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
  • 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets.
  • Pension with a great Pension Provider – Scottish Widows.

Job Summary:

As a Foreign Exchange Specialist at Travelex, you will be responsible for providing exceptional customer service and support to our retail customers with their Foreign Exchange options. You will be working in a fast-paced retail environment, supporting our customers with their travel money needs and ensuring that their experience starts off in the best way possible.

Key Responsibilities:

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements.
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused.
  • Utilising your keen eye for detail to process daily online FX request and deliveries.
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

Requirements:

  • Numerically proficient – You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You'll be dealing with computers and in house till systems and ordering systems throughout the day.
  • Great Communicator - You'll find talking with people and building relationships comes naturally to you.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Interview Process:

Our interview process consists of four stages:

  • Initial Screening Call
  • Online Interview
  • Bureau Visit
  • Job Offer

About Travelex:

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

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