Customer Experience Coach
4 days ago
Sofology is more than just a sofa retailer. We help our customers choose the perfect sofa for their home, and as a Customer Experience Coach, you will play a crucial role in delivering an unrivalled customer experience.
The right candidate will have excellent coaching skills to motivate our Sofologists in store to provide exceptional customer service. You will work closely with the team to ensure all customers receive a personalized shopping experience.
We are looking for someone who is passionate about customer satisfaction and has a talent for leadership. As a Customer Experience Coach, you will be responsible for leading by example and promoting a positive work environment.
Estimated Salary: £35,000 - £40,000 per year
Key Responsibilities- Coach and motivate Sofologists to deliver exceptional customer service
- Work closely with the team to achieve sales targets and improve customer satisfaction
- Lead by example and promote a positive work environment
- Contribute to the development of new training programs and initiatives
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