Financial Recovery Specialist

1 month ago


Crewe, Cheshire East, United Kingdom Radius Payment Solutions Full time

We are a global business that delivers cutting-edge sustainable mobility, connectivity and technology solutions to our customers worldwide. With over 300,000 customers across Europe, North America, Asia, Australasia and Africa, we support our clients with a range of products and services.

Job Description

The role of Financial Recovery Specialist is crucial to our operations.

  • Debt Collection: Proactively contact customers via phone, email, and letters to collect overdue payments while adhering to company policies and procedures.
  • Account Management: Manage a portfolio of accounts, including monitoring payment plans, negotiating repayment terms, and taking appropriate actions on delinquent accounts.
  • Customer Interaction: Provide excellent customer service by addressing inquiries, resolving disputes, and offering tailored solutions to help customers manage their debt.
Requirements

To be successful in this role, you will need:

  • Experience in debt collection or credit control is beneficial but not essential.
  • Experience working in office / call centre environments will be considered.
  • A high level of accuracy in record-keeping and data management, with strong organisational skills.
  • Competency in using Microsoft Office Suite (Word, Excel, Outlook) and CRM systems to manage accounts and document interactions.
  • Strong numerical skills, with the ability to understand and explain complex financial information to customers.
Benefits

You will be rewarded with a competitive salary of approximately £30,000 per annum, plus the opportunity to develop and progress your career in many directions. Our comprehensive reward and benefits package includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme. We also offer a range of options to support your physical, mental, and financial wellbeing.



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