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Case Manager

2 months ago


London, Greater London, United Kingdom Gray & Associates Recruitment Services Full time
Job Title: Case Manager

Gray & Associates Recruitment Services is seeking a highly skilled Case Manager to join our team at Global Mediation. As a Case Manager, you will play a pivotal role in delivering a high-quality service that meets the contractual obligations and makes a significant difference in the lives of our customers.

Key Responsibilities:
  • Mediation Case Management: You will be responsible for arranging and managing the arrangements for mediation, ensuring all parties are informed and prepared.
  • Problem Solving: Your creative and effective problem-solving skills will be a beacon of support to the mediation team and customers, helping to overcome challenges and improve service delivery.
  • Team Collaboration: As an integral part of the case management team, you will collaborate closely with various stakeholders, fostering a unified and efficient approach to case management.
Requirements:
  • Customer Service: You will strive to consistently provide outstanding customer service and care, ensuring all stakeholders in the process are well-served.
  • Communication Skills: You will demonstrate strong communication skills, exercise sound judgement, and diplomacy.
  • Teamwork: You will be self-motivated, highly organized, and work as part of a team.
  • Adaptability: You will have the ability to work in a busy office environment and have a flexible and adaptable approach.

As a Case Manager at Global Mediation, you will have the opportunity to make a meaningful difference in the lives of our customers. If you are a proactive, solution-oriented professional with an understanding of the SEND landscape, we encourage you to apply.