Investigator - Trust and Safety Specialist

3 weeks ago


London, Greater London, United Kingdom Twitch Full time

About the Role

Twitch is a global community that empowers creators to thrive. As a Senior Investigator, you will be at the forefront of our Trust and Safety efforts, ensuring a welcoming and safe experience for all users.

Reporting directly to the Senior Trust and Safety Manager (EMEA), you will investigate complex cases, analyzing content and identifying patterns of behaviour that may pose a threat to our community. Your expertise in investigating CSAM, TVEC, and other Terms of Service violations will be invaluable in keeping our platform safe.

Your Responsibilities

  • Act with autonomy, identifying areas for improvement and implementing new workflows to mitigate egregious harms.
  • Respond to urgent escalations from our vendor and work with XFN to mitigate harms.
  • Action appeals, handle government takedown requests, and ensure compliance with legal requirements.
  • Consider the entire breadth of our team's operational network, including regional teams and vendors, to inform your decision-making.
  • Demonstrate resiliency to change in a fast-evolving environment.
  • Work as part of a globally-dispersed 24/7/365 team, including weekend coverage.

Your Qualifications

  • 3-5 years of experience working in Trust and Safety, specifically on an operations team.
  • Experience investigating CSAM cases, legal requests, or TVEC cases.
  • Proven leadership skills, with a track record of leading large projects across XFN partners.
  • Desired languages: Russian, German, Japanese, or Chinese.
  • Hybrid working arrangement, with the option to work from home or the London office.

What We Offer

  • Private Medical Insurance
  • Dental, Vision & Life Insurance
  • Pension Plan
  • Maternity & Parental Leave
  • Paid Time Off & Holidays
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs
  • Free Snacks & Beverages


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