Sales and Customer Service Trainee

2 days ago


Falkirk, Falkirk, United Kingdom GAP Group LTD Full time

We are searching for a driven individual to serve as a Sales and Customer Service Trainee on our 2-year Apprenticeship Programme within the GAP Group LTD.

About the Role

This apprenticeship will enable you to develop essential skills and knowledge in Sales and Customer Service, while working towards a NVQ Level 2 in Hire Desk Operations.

Your primary duties will encompass:

  • Providing exceptional customer service and driving sales growth
  • Effectively managing customer queries and resolving issues
  • Collaborating with colleagues to ensure seamless operations
Compensation and Benefits

The initial salary for this position is based on your age group:

• Apprentices under 18 will start at £13,000 per annum (maximum 39 hours/week)

• Apprentices over 18 will start at £14,200 per annum (maximum 42.5 hours/week)

GAP Group LTD provides a comprehensive benefits package, including:

  • Competitive salary and bonus scheme
  • Up to 25 days annual leave plus bank holidays
  • The option to buy up to 5 days additional leave
  • Contributory Pension Scheme
  • Life Assurance
  • Employee Welfare Fund (Company-funded social events)
  • Cycle to Work Scheme
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
Eligibility Criteria

To be eligible for this apprenticeship, you must demonstrate:

  • 4 National 4's OR GCSE's Grades C/D
  • A strong passion for customer service and sales
  • A high level of attention to detail and accuracy
  • Excellent communication and IT skills


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