Customer Service Director
14 hours ago
We are seeking a Customer Service Director to join our team at BELFOR Franchise Group. In this role, you will be responsible for leading the customer service team and developing strategies to improve customer satisfaction. You will also assist in the development of restoration and reinstatement services.
Key Responsibilities:
- Leading the customer service team and developing strategies to improve customer satisfaction.
- Managing claims from initial reporting to completion, ensuring timely and accurate resolution.
- Developing and implementing training plans for teams to enhance their skills and knowledge.
- Working closely with the team to resolve complaints and escalate issues according to FCA guidelines.
- Assisting in the development of restoration and reinstatement services.
Requirements:
- A minimum of [estimated salary: £60,000 - £70,000] per annum based on location and experience.
- Strong leadership and communication skills, with the ability to motivate and inspire teams.
- Excellent problem-solving and analytical skills, with the ability to interpret data and make informed decisions.
- Ability to work flexibly, including evenings and weekends, to support the needs of the department.
- Knowledge of FCA guidelines and regulations related to customer service and complaints handling.
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Community Service Director
1 month ago
Falkirk, Falkirk, United Kingdom Falkirk Council Full timeFalkirk Council is an ambitious and forward-thinking local authority, committed to delivering exceptional care and support services to the people of Falkirk.About the RoleWe are seeking a highly skilled and experienced Community Service Director to lead our Community Services portfolio, one of four refreshed areas within the council.This is an exciting...
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Food and Beverage Service Director
4 weeks ago
Falkirk, Falkirk, United Kingdom Cineworld Cinemas Ltd Full timeCineworld Cinemas Ltd is seeking an experienced Food and Beverage Service Director to lead our food and beverage team and drive business growth. As a key member of our management team, you will oversee daily operations, ensure exceptional customer service, and maintain high-quality food and drink offerings.Key Responsibilities:Cash Handling (Including...
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Customer Service Representative
4 weeks ago
Falkirk, Falkirk, United Kingdom Booker Group Full timeAbout the Job">We are recruiting for a Part Time Customer Service Representative to join our team at Booker Wholesale. As a key member of our branch, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and providing speedy service through the tills.">Our ideal candidate will have a real...
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Customer Service Representative
3 weeks ago
Falkirk, Falkirk, United Kingdom Booker Limited Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a seamless shopping experience.Key Responsibilities:Provide excellent customer...
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Customer Service Specialist
1 day ago
Falkirk, Falkirk, United Kingdom NEXT Full timeJob DescriptionThe ideal candidate will have excellent communication skills and the ability to work well under pressure. You will be responsible for providing exceptional customer service, managing stock levels, and maintaining a high level of productivity.About the RoleProvide fast and friendly service to customers at all timesHelp customers find the...
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Customer Service Specialist
1 day ago
Falkirk, Falkirk, United Kingdom NEXT Full timeAbout the Role:To succeed in this position, you will need to have excellent communication and interpersonal skills. You should be able to work well under pressure and meet deadlines.You will be responsible for processing stock quickly and accurately, maintaining a clean and organized workspace, and providing excellent customer service on the sales floor.This...
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Installation Management Director
3 days ago
Falkirk, Falkirk, United Kingdom Halo Personnel Full timeInstallation Management DirectorHalo Personnel seeks an experienced Installation Management Director to oversee the installation of kitchen areas across multiple sites. The ideal candidate will have a strong background in project management and trade operations.Estimated Salary: £65,000 - £85,000 per annumJob Description:About the RoleThe Installation...
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Team Leader
4 weeks ago
Falkirk, Falkirk, United Kingdom Tesco Full timeCustomer Service Leadership OpportunityTesco is seeking a skilled and dedicated leader to join our customer service team as a Shift Leader. In this role, you will be responsible for providing exceptional customer service, managing inventory, and driving sales growth through effective leadership.Your Key Responsibilities Will Include:Providing exceptional...
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Customer Service Representative
6 days ago
Falkirk, Falkirk, United Kingdom McDonald's United Kingdom Full timeJob OverviewWe are currently hiring for our Camelon restaurant in Falkirk, located in the heart of the community. As a Crew Member, you will play a vital role in delivering hot food in a clean and friendly environment.Your key responsibilities will include preparing food, serving customers, and maintaining the dining area. You will consistently deliver high...
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Pharmacy Director
6 days ago
Falkirk, Falkirk, United Kingdom Prospect Health Full timeJob Title: Pharmacy DirectorWe are seeking a highly skilled and experienced Pharmacy Director to lead our pharmacy team at Prospect Health.About the Role:This is a full-time position that requires strong leadership and management skills to oversee the daily operations of our pharmacy store.The successful candidate will be responsible for leading, coaching,...
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Customer Service Team Member
4 weeks ago
Falkirk, Falkirk, United Kingdom Falkirk Council Full timeAbout the RoleWe are seeking a Customer Service Assistant to join our team in providing exceptional customer service in our café, conference centre and matchday hospitality events.As the first point of contact, you will be required to provide a high standard of customer service, working collaboratively with the catering team to ensure a welcoming...
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Store Operations Director
4 weeks ago
Falkirk, Falkirk, United Kingdom Specsavers Full timeJob OverviewAs a Store Operations Director at Specsavers, you will play a vital role in leading store operations to ensure the highest standards of customer satisfaction and financial performance.
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Customer Service Leadership Role
6 days ago
Falkirk, Falkirk, United Kingdom Buzz Group Limited Full timeWe are looking for a highly motivated and experienced individual to take on the role of Cross-Functional Leader - Bingo Club Operations. The successful candidate will have a proven track record of delivering exceptional customer service and leading high-performing teams in a fast-paced environment.The role will involve working closely with the General/Deputy...
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Falkirk Customer Service Representative
4 days ago
Falkirk, Falkirk, United Kingdom ASDA Full time**Join Our Team:**We are recruiting for a skilled and adaptable individual to fill the role of customer service representative in our Falkirk store. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the overall success of our business.About the Position:You will work closely with...
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Network Operations Director
4 weeks ago
Falkirk, Falkirk, United Kingdom Piramal Group Full timeJob Title: Network Operations DirectorAbout Us:Piramal Pharma Solutions (PPS) is a leading Contract Development and Manufacturing Organization (CDMO) offering comprehensive development and manufacturing solutions across the drug life cycle.We serve our customers through a globally integrated network of facilities in North America, Europe, and Asia, providing...
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Customer Service Specialist
6 days ago
Falkirk, Falkirk, United Kingdom Bannatyne Full timeJob OverviewBannatyne is seeking a highly motivated individual to fill the role of Cafe Bar Assistant. This position involves working in a fast-paced environment, providing exceptional customer experiences and maintaining high standards of cleanliness and hygiene.
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Child Welfare Director
6 days ago
Falkirk, Falkirk, United Kingdom Ktpws Full timeJob Title:Child Welfare DirectorSalary: £67,251 - £73,425 per yearAbout the RoleWe are seeking a seasoned social work professional to lead our Children's Social Work Service.The successful candidate will provide strategic direction and support to practitioners in delivering high-quality services.This role offers an opportunity to drive positive change and...
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Production Excellence Director
3 days ago
Falkirk, Falkirk, United Kingdom Lusona Consultancy Full timeSenior Leadership RoleLusona Consultancy is seeking an experienced Managing Director to join our team and lead our client's world-class production facility.The ideal candidate will have a strong background in manufacturing, with a minimum of 10 years of experience in complex component manufacturing. They should also have at least 5 years of experience in a...
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Children Service Director
6 days ago
Falkirk, Falkirk, United Kingdom Falkirk Council Full timeJob DescriptionWe are seeking an inspirational leader to provide leadership, vision, and direction in Falkirk's Children's Social Work Service.This is a unique opportunity to empower practitioners and make a lasting difference for our children, individuals, families, and communities.Key Responsibilities:Assist the Head of Children and Justice Services to...
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Senior Sales Director
2 weeks ago
Falkirk, Falkirk, United Kingdom The Portfolio Group Full timeAward-Winning Service Provider Seeks Ambitious ExecutiveWe are a multiple award-winning Health & Safety, HR, and Employment Law service provider with over 80 years of experience in supporting businesses. Our company is poised for further growth and we are seeking an experienced Senior Sales Director to contribute to our success.This exciting opportunity...