Customer Service Director

14 hours ago


Falkirk, Falkirk, United Kingdom BELFOR Franchise Group Full time
About the Opportunity

We are seeking a Customer Service Director to join our team at BELFOR Franchise Group. In this role, you will be responsible for leading the customer service team and developing strategies to improve customer satisfaction. You will also assist in the development of restoration and reinstatement services.

Key Responsibilities:

  • Leading the customer service team and developing strategies to improve customer satisfaction.
  • Managing claims from initial reporting to completion, ensuring timely and accurate resolution.
  • Developing and implementing training plans for teams to enhance their skills and knowledge.
  • Working closely with the team to resolve complaints and escalate issues according to FCA guidelines.
  • Assisting in the development of restoration and reinstatement services.

Requirements:

  • A minimum of [estimated salary: £60,000 - £70,000] per annum based on location and experience.
  • Strong leadership and communication skills, with the ability to motivate and inspire teams.
  • Excellent problem-solving and analytical skills, with the ability to interpret data and make informed decisions.
  • Ability to work flexibly, including evenings and weekends, to support the needs of the department.
  • Knowledge of FCA guidelines and regulations related to customer service and complaints handling.


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