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Operational Change Manager

2 months ago


Coventry, Coventry, United Kingdom Capita Full time
About the Role

We are seeking an experienced Operational Change Manager to join our team at Capita, a leading provider of business process management and technology solutions. As an Operational Change Manager, you will play a critical role in leading and managing the successful delivery of business change initiatives, monitoring and evaluating progress, and providing feedback to stakeholders.

Key Responsibilities
  • Lead and Manage Change Initiatives: Develop and implement management plans, provide guidance to project teams, and work closely with stakeholders to identify business change requirements.
  • Change Needs Analysis: Conduct thorough analysis to identify business change needs, develop and implement solutions to meet those needs, and ensure effective communication and training programs are in place.
  • Communications and Training: Develop and implement change management communication plans, design and deliver effective training programs to support the adoption of business change initiatives.
  • Business Readiness: Support the business/end-users in identifying and qualifying business readiness criteria, and manage the implementation of business change initiatives.
  • Stakeholder Management: Identify stakeholders, develop and implement stakeholder engagement plans, and provide regular updates on the progress of business change initiatives.
  • Risk and Benefit Management: Monitor and manage risks associated with change initiatives, and ensure appropriate measures are in place to mitigate those risks.
  • Continuous Improvement: Stay up-to-date with industry trends and best practices in business change management, and apply this knowledge to continuously improve the organization's change management capabilities.
About You
  • Strong Business Change Management Skills: Proven experience in leading and managing business change initiatives, with a strong understanding of business change management methodologies, tools, and techniques.
  • Excellent Project Management Skills: Ability to manage multiple projects simultaneously, with excellent project management skills and the ability to work independently and as part of a team.
  • Excellent Stakeholder Management Skills: Ability to build effective relationships at all levels of the organization, with excellent communication and presentation skills.
  • Strong Analytical and Problem-Solving Skills: Ability to identify and mitigate risks and issues, with strong analytical and problem-solving skills.
  • Proactive and Results-Driven: Proactive, results-driven, and able to work to tight deadlines, with a strong ability to lead and motivate cross-functional teams.
About Capita

Capita is a leading provider of business process management and technology solutions, with a strong focus on delivering innovative solutions that meet the needs of our clients. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.