IT Project Engineer

4 hours ago

Ringwood, Hampshire, United Kingdom The Work Shop Full time
IT Project Engineer

We are seeking an experienced IT Project Engineer to join our team at The Work Shop. As an IT Project Engineer, you will be responsible for delivering dynamic and reactive single-day projects, configuring and installing network hardware, configuring new users, delivering MS365 solutions, and overseeing data migrations.

Key Responsibilities:
  • Deliver single-day projects and provide support on escalated tickets from the support desk.
  • Manage your schedule day-to-day to ensure project deadlines are met while continuing to assist with service requests and act as a point of escalation for the support desk.
  • Manage the life cycle of a project to ensure that the customer receives an excellent experience.
  • Attend site to resolve reported issues, install hardware, and appropriate cabling.
  • Provide advanced support in networking, infrastructure, and Wi-Fi.
  • Escalation of cases when required.
  • Update all support case information as required on a timely basis.
  • Update all support, project, and customer documentation where required.
  • Assist with administrative duties where required.
Requirements:
  • Excellent interpersonal skills.
  • Organized and self-motivated.
  • An ability to communicate effectively at all levels within an organization.
  • Excellent time management skills with the ability to manage competing demands on their time.
  • The ability to influence others, set expectations, and plan and coordinate their own projects.
  • A strong understanding of network technologies and the fundamentals of networking.
  • Technical expertise in the full stack of Microsoft Technologies (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc).
  • High-level and low-level solution design and implementation.
  • Draytek (or similar) Unified Threat Management Systems and Firewalls.
  • UniFi (or similar) Wireless access points, network switches.
  • In-depth understanding of network protocols, routing, subnets, and VLANs.
Desirable Experience:
  • AnyDesk/Pulseway/Automate - remote support tools.
  • Professional qualifications CISCO, Microsoft, etc.
  • Active Directory, Microsoft Entra.
  • Office 365 migration experience.
What We Offer:
  • Salary: £36k-£40k per year (Depending on Experience).
  • Core Hours Monday to Thursday 9.00am to 5.30pm and Friday 9.00am to 5.00pm.
  • On-site parking.
  • Company Pension scheme.
  • Company-wide Bonus Schemes.
  • Use of company vehicle where appropriate.
  • Staff chill space with dart board, sofa, TV, games, and refrigerator.
  • Staff social events.

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