Sales and Customer Service Coordinator

3 weeks ago


Carmarthen, Carmarthenshire, United Kingdom Hays Specialist Recruitment Limited Full time
Sales Administrator Role

Your new company is a well-established manufacturing organisation which distributes its products internationally. The Sales Administrator will be responsible for processing sales orders, ensuring accurate and timely acknowledgement and customer communication, updating sales reports, and handling documentation for service/repair returns and replacements.

Your Key Responsibilities
  • Processing sales orders and managing customer communication.
  • Updating sales reports and maintaining accurate records.
  • Handling documentation for service/repair returns and replacements.
  • Generating quotations and pro forma invoices.
  • Managing phone and email enquiries and distributing them to the relevant distributor or salesperson.
  • Providing administrative support to the Sales Operations Manager, Sales Managers, and representatives.
  • Maintaining and updating customer and distributor records.
  • Liaising with other departments to resolve customer issues.
  • Delivering high levels of customer service to both external and internal customers.
  • Reviewing and updating relevant work instructions and forms within the Quality Management System.

About You
We are looking for a highly organised and proactive individual to join our team as a Sales Administrator. The successful candidate will have excellent communication skills, a strong work ethic, and the ability to work well under pressure. If you are a motivated and detail-oriented individual who is looking for a new challenge, please apply for this exciting opportunity.
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