Customer Service Representative

1 week ago


Carmarthen, Carmarthenshire, United Kingdom Outdoor and Cycle Concepts Full time

We are looking for a Sales Assistant - Customer Advisor to join our retail team at Cotswold Outdoor, part of the Outdoor and Cycle Concepts group. As a Sales Assistant, you will be working alongside like-minded people and our ever-growing customer base, creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants.



Key Responsibilities


  • Modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience
  • Participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills
  • Maintaining an excellent shopping and working environment by adhering to shop and stockroom standards
  • Identifying opportunities for add-on sales


Requirements


  • A passion for providing excellent customer service
  • Great communication skills
  • Strong organisational skills with the ability to multi-task
  • A willingness to learn about all things outdoors


What's in it for you?


  • Base salary of £11.68 per hour (£9.47 for under 21s)
  • Bonus of up to £750 per annum (in proportion with hours worked)
  • 40-60% discount across our range of products
  • Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money all year round


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