Client Success and Delivery Director
3 weeks ago
**About Us**
We are a leading provider of AI solutions for manufacturing, with a mission to redefine the future of semiconductor production. Our company is on a rapid growth trajectory, with solutions critical to the productivity of the world's most advanced semiconductor facilities.
We're seeking a highly experienced Implementation Director to lead our client success and delivery efforts. This role requires strong leadership and technical expertise, with a focus on building and leading high-performing teams, developing and nurturing talent, and efficiently allocating resources to projects.
The ideal candidate will have a strong understanding of STEM principles, excellent software data and integration skills, and experience in scaling client success teams. They will also have a keen eye for operational efficiency, process optimization, and risk management.
This role comes with a competitive estimated salary of £140,000 - £170,000 per year, depending on experience. The position offers a range of benefits, including stock options, L&D opportunities, health cash plan, and annual team trips.
**Key Responsibilities**- Collaborating with sales teams to identify upsell and cross-sell opportunities, contributing to revenue growth.
- Collaborating with sales, marketing, and product development teams to ensure a unified approach to client engagement and service delivery.
- Ensuring existing clients are meeting their investment success criteria, expand their usage of our software and act as highly positive ambassadors/referees.
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