Customer Service Expert

4 days ago


Croydon, Greater London, United Kingdom Team ITG Full time

Role Overview

We are looking for a highly skilled and customer-focused Account Manager to join our team. As a key member of our account management team, you will be responsible for delivering exceptional customer service and ensuring the successful delivery of projects to our clients.

Key Responsibilities

  • Take ownership of delivering exceptional customer service and ensuring the successful delivery of projects to our clients.
  • Work closely with our production team to manage the creation of artwork, manage costs and production, and ensure the successful delivery of projects.
  • Collaborate with our clients to understand their needs and preferences, and develop tailored solutions to meet their requirements.
  • Provide regular updates and progress reports to our clients, ensuring they are informed and engaged throughout the project lifecycle.
  • Identify and mitigate potential risks and issues, and develop contingency plans to ensure project delivery.

Requirements

  • You should be customer-centric and have excellent communication and interpersonal skills.
  • You should be able to manage your own time and work independently, with minimal supervision.
  • You should have excellent print knowledge, particularly in litho and digital printing, and be able to understand the production process behind it.
  • You should be a strong negotiator, able to get the best deals from print suppliers.
  • You should be able to work with large spreadsheets and manage multiple projects simultaneously.

Benefits

  • Competitive salary and benefits package.
  • 25 days' holiday + bank holidays.
  • Annual Wellbeing Day.
  • Pension Scheme.
  • Corporate Medical Cash Plan.
  • Smart Working Options.
  • So many savings.
  • Employee Assistance Programme.
  • Cycle to Work Scheme.
  • Monthly Employee Awards.
  • Raising money for charity, including a paid Volunteer Day.
  • Referral scheme.
  • Wellbeing Programme.
  • Enhanced Family Friendly Leave.

Diversity and Inclusion

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, and the wider industry too.

What's Next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.


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