Logistics Team Leader

5 days ago

Nuneaton, Warwickshire, United Kingdom dbschenker Full time

About the Role

We are seeking a highly skilled and experienced Logistics Team Leader to join our Import & Export team at DB Schenker. As a key member of our team, you will be responsible for leading a team of Customer Service Operators and overseeing the efficient operation of our freight department.

Key Responsibilities

  • Develop and implement metrics for evaluating team performance and service quality to drive continuous improvement.
  • Ensure prompt and effective response to customer issues and complaints, fostering satisfaction and loyalty.
  • Collaborate closely with departments, hauliers, and partners to ensure seamless operations.
  • Utilize in-house systems for shipping documentation and prepare customer activity reports.
  • Manage a team of Customer Service Operators, overseeing job costing and month-end reporting.
  • Report KPIs into X-site meetings.
  • Monitor and action generic email boxes.
  • Manage the planning of export linehaul trailers to IE and EU.
  • Manage the data transfer of inbound trailers from IE and EU.
  • Work with and monitor terminal inventories daily.

Requirements

  • Previous supervisory experience.
  • A passion for service excellence and commitment to meeting customer needs.
  • High levels of energy, sound judgment, and determination to achieve with a sense of urgency.
  • Excellent communicator with strong relationship management skills.
  • Effective problem solver, capable of resolving conflicts and taking ownership.
  • Attention to detail in managing processes and documentation.
  • Ability to mentor and develop team members.

About You

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and leading high-performing teams. If you have a strong background in logistics and operations, and are looking for a new challenge, we would love to hear from you.

What We Offer

  • Full training and continuous professional development to ensure compliance with regulatory requirements.
  • Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
  • 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
  • Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and leading high-performing teams, please submit your application, including your CV, for this exciting opportunity.

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