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Logistics Team Leader
2 months ago
About the Role
We are seeking a highly skilled Logistics Team Leader to join our team at DB Schenker. As a key member of our Import and Export freight department, you will be responsible for leading a team of Customer Service Operators and overseeing the efficient operation of our logistics processes.
Key Responsibilities
- Develop and implement metrics for evaluating team performance and service quality to drive continuous improvement.
- Ensure prompt and effective response to customer issues and complaints, fostering satisfaction and loyalty.
- Collaborate closely with departments, hauliers, and partners to ensure seamless operations.
- Utilize in-house systems for shipping documentation and prepare customer activity reports.
- Manage a team of Customer Service Operators, overseeing job costing and month-end reporting.
- Report KPIs into X-site meetings.
- Monitor and action generic email boxes.
- Manage the planning of export linehaul trailers to IE and EU.
- Manage the data transfer of inbound trailers from IE and EU.
- Work with and monitor terminal inventories daily.
Requirements
- Previous supervisory experience.
- A passion for service excellence and commitment to meeting customer needs.
- High levels of energy, sound judgment, and determination to achieve with a sense of urgency.
- Excellent communicator with strong relationship management skills.
- Effective problem solver, capable of resolving conflicts and taking ownership.
- Attention to detail in managing processes and documentation.
- Ability to mentor and develop team members.
About You
We are looking for a highly motivated and experienced logistics professional who is passionate about delivering exceptional customer service and leading high-performing teams. If you have a strong background in logistics and supply chain management, and are looking for a new challenge, we would love to hear from you.
What We Offer
- Full training and continuous professional development to ensure compliance with regulatory requirements.
- Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
- 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
- Explore various career paths and take advantage of development opportunities within our organisation.
