Logistics Team Manager
1 month ago
Key Responsibilities
As a seasoned logistics professional, you will lead a high-performing team in our bustling Import and Export freight department. Your tasks will include:
* Introducing metrics for evaluating team performance and service quality to drive continuous improvement.
* Ensuring efficient response to customer issues and complaints, fostering satisfaction and loyalty.
* Collaborating closely with departments, hauliers, and partners to ensure seamless operations.
* Utilizing in-house systems for shipping documentation and preparing customer activity reports.
* Managing a team of Customer Service Operators, overseeing job costing and month-end reporting.
* Reporting of KPIs into X-site meetings.
* Monitoring and actioning generic email boxes.
* Managing the planning of export linehaul trailers to IE and EU.
* Managing the data transfer of inbound trailers from IE and EU.
* Working with and monitoring terminal inventories daily.
Requirements
* Previous supervisory experience.
* A passion for service excellence and commitment to meeting customer needs.
* High levels of energy, sound judgment, and determination to achieve with a sense of urgency.
* Excellent communicator with strong relationship management skills.
* Effective problem solver, capable of resolving conflicts and taking ownership.
* Attention to detail in managing processes and documentation.
* Ability to mentor and develop team members.
What We Offer
When you join our team, you can expect:
* Full training and continuous professional development to ensure compliance with regulatory requirements.
* Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
* 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
* Explore various career paths and take advantage of development opportunities within our organisation.
About DB Schenker
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
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