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Logistics Team Leader

1 month ago

Nuneaton, Warwickshire, United Kingdom dbschenker Full time

Key Responsibilities

As a seasoned logistics professional, you will lead a high-performing team in our Import and Export freight department. Your key responsibilities will include:

  • Developing and implementing metrics to evaluate team performance and service quality.
  • Ensuring efficient response to customer issues and complaints, fostering satisfaction and loyalty.
  • Collaborating closely with departments, hauliers, and partners to ensure seamless operations.
  • Utilizing in-house systems for shipping documentation and preparing customer activity reports.
  • Managing a team of Customer Service Operators, overseeing job costing and month-end reporting.
  • Reporting of KPIs into X-site meetings.
  • Monitoring and actioning generic email boxes.
  • Managing the planning of export linehaul trailers to IE and EU.
  • Managing the data transfer of inbound trailers from IE and EU.
  • Working with and monitoring terminal inventories daily.

Requirements

We are looking for a candidate with:

  • Previous supervisory experience.
  • A passion for service excellence and commitment to meeting customer needs.
  • High levels of energy, sound judgment, and determination to achieve with a sense of urgency.
  • Excellent communication and relationship management skills.
  • Effective problem-solving skills, capable of resolving conflicts and taking ownership.
  • Attention to detail in managing processes and documentation.
  • Ability to mentor and develop team members.

What We Offer

When you join our team, you can expect:

  • Full training and continuous professional development to ensure compliance with regulatory requirements.
  • Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
  • 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
  • Explore various career paths and take advantage of development opportunities within our organisation.

About Us

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Our Network

As part of a global logistics network, you will have the opportunity to shape your career by contributing to and making a difference in our organisation. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills.