Customer Service Liaison

3 days ago


Halifax, United Kingdom Huntress - Leeds Full time

A leading support services organisation based in the North of England is seeking a Customer Service Liaison to join their team. This role offers an excellent opportunity for someone with good customer service and telephone skills to develop their career in a dynamic and fast-paced environment.

About the Role

We are looking for an experienced Support Services Coordinator who can provide exceptional customer service and work effectively with our engineering teams. The successful candidate will have strong interpersonal skills, be able to work under pressure, and possess a logical and methodical approach to problem-solving.

The role involves liaising directly with customers and engineers to arrange appointments and repairs, updating customer records accurately, and managing customer expectations throughout the job lifecycle. You will also be responsible for progress chasing jobs to ensure timely completion and updating systems with job notes and details.

The ideal candidate will have experience in office-based customer service and possess excellent communication and organisational skills. If you are looking for a new challenge and want to join a team that values diversity and inclusion, we would love to hear from you.

Key Responsibilities
  • Liaise with customers and engineers to arrange appointments and repairs
  • Update customer records accurately and manage customer expectations
  • Progress chase jobs to ensure timely completion
  • Update systems with job notes and details
Requirements

To be successful in this role, you will need:

  • Good customer service and telephone skills
  • Experience in office-based customer service
  • Strong interpersonal and communication skills
  • Logical and methodical approach to problem-solving
  • Ability to work under pressure and to timescales
Benefits

This role offers a competitive salary of up to £27,000 per annum, plus opportunities for overtime and professional development. We offer a diverse and inclusive working environment, flexible working arrangements, and a range of benefits including pension scheme, life insurance, and annual leave.



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