Advanced Technology Support Professional
3 weeks ago
**Job Summary:**
FPSG Connect is hiring an Advanced Technology Support Professional to join our team in Central Scotland. As a key member of our 24/7 Support Service, you will be responsible for working with Solaris / AIX Servers round the clock to ensure full availability through delivering the highest level of support possible.
We are looking for an experienced Engineer with a strong background in optimising processes for improved efficiency, increasing customer satisfaction, while enhancing your own skills and those of your colleagues. You will work closely with customers through troubleshooting, monitoring, and enhancing solutions, with a focus on customer experience.
We offer an estimated salary of £50,000 - £60,000 per annum, depending on experience. This includes a shift allowance and other earning potential, making it a fantastic opportunity to work with a top employer in a welcoming and challenging environment.
We are committed to being Disability Confident and neurodiverse aware. If you have a disability, please let us know if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process.
Main Responsibilities:
- Providing technical support in infrastructure services, responding to issues, and assisting in tasks.
- Contributing to the implementation of infrastructure projects and assignments.
- Monitoring and troubleshooting infrastructure systems, ensuring reliability and performance.
- Working with the Team to enhance infrastructure effectiveness and address technical challenges.
- Supporting the development of infrastructure documentation, including incident logs and configuration records.
Requirements and Qualifications:
- Current SC or DV Clearance or commitment to be put through the process to obtain.
- Minimum level of Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Demonstrate relevant work experience in industry, with time spent performing in a similar role.
- Proven experience in Infrastructure Technology analysis.
- Proficiencies in Data analysis and Technical knowledge.
- A continuous learner that stays up-to-date with industry knowledge and technology.
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