Rider Communications and Experience Manager
2 months ago
About the Role:
Rider Communications and Experience sits within our global Delivery Operations organisation and is responsible for keeping our fleet of 180,000 riders across 10 countries informed and engaged, developing the rider proposition and monitoring rider sentiment.
Key Responsibilities:
- Lead on global rider sentiment tracking and work with local market teams to ensure accurate and regular reporting
- Support and guide local engagement team in best practice and shared learnings between markets
- Strong verbal and written communication skills to effectively collaborate with local teams and share insights with key stakeholders across multiple business areas, including Legal, Policy, Comms and Operations.
- Strong organisation and project management skills
- Ability to weigh up multiple factors in decision making, including reputational, operational and financial impact.
- Experience in partnership development, negotiation and relationship management, with a commercial mindset
- Ability to analyse data, gather and interpret rider insights, sharing findings to influence business decisions
About Deliveroo:
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.
What We Offer:
- Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.
Our Culture:
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
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