Rider Experience Manager

2 weeks ago


London, Greater London, United Kingdom DELIVEROO Full time

About the Role

We are seeking a skilled professional to join our Rider Communications and Experience team as a Rider Experience Manager. This role will be based in our London HQ 3 days a week and will involve leading on global rider sentiment tracking and working with local market teams to ensure accurate and regular reporting.

Key Responsibilities

  • Develop and implement strategies to engage with riders, listen to their feedback, and use that to influence business decisions.
  • Support and guide local engagement teams in best practice and shared learnings between markets.
  • Analyse data, gather and interpret rider insights, and share findings to influence business decisions.

Requirements

  • Strong verbal and written communication skills to effectively collaborate with local teams and share insights with key stakeholders.
  • Strong organisation and project management skills.
  • Ability to weigh up multiple factors in decision making, including reputational, operational, and financial impact.
  • Experience in partnership development, negotiation, and relationship management, with a commercial mindset.

About Deliveroo

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We offer a range of benefits, including healthcare, well-being, parental leave, pensions, and generous annual leave allowances.

Why Join Us

We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. All you need is a passion for food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.



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