Visitor Services Operations Lead
5 days ago
**Job Title:** Visitor Services Operations Lead
**Estimated Salary:** £32,000 - £40,000 per annum
**Location:** Fyvie Castle, Scotland
Job Overview:We are seeking an experienced Visitor Services Operations Lead to join our team at Fyvie Castle. This is a fantastic opportunity to lead our frontline customer service team and drive exceptional visitor experiences.
Key Responsibilities and Accountabilities:- Team Leadership: Lead and manage a team of Visitor Service Supervisors, Visitor Services Assistants, and Volunteers to achieve excellent customer service and operational standards.
- Safety and Security: Develop and implement strategies to ensure the safety and security of visitors, staff, and volunteers.
- Business Planning: Collaborate with the Operations Manager and NE regional team to develop and implement business plans to achieve operational excellence.
- Training and Development: Design and deliver training programs to enhance staff skills and knowledge in areas such as customer service, health and safety, and security.
- Event Management: Plan and deliver events and functions that enhance the visitor experience and meet business objectives.
Please note that this role requires you to undergo a criminal record check due to the safeguarding of children and vulnerable adults.
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