Visitor Services Operations Lead

5 days ago


Glasgow, Glasgow City, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

**Job Title:** Visitor Services Operations Lead

**Estimated Salary:** £32,000 - £40,000 per annum

**Location:** Fyvie Castle, Scotland

Job Overview:

We are seeking an experienced Visitor Services Operations Lead to join our team at Fyvie Castle. This is a fantastic opportunity to lead our frontline customer service team and drive exceptional visitor experiences.

Key Responsibilities and Accountabilities:
  • Team Leadership: Lead and manage a team of Visitor Service Supervisors, Visitor Services Assistants, and Volunteers to achieve excellent customer service and operational standards.
  • Safety and Security: Develop and implement strategies to ensure the safety and security of visitors, staff, and volunteers.
  • Business Planning: Collaborate with the Operations Manager and NE regional team to develop and implement business plans to achieve operational excellence.
  • Training and Development: Design and deliver training programs to enhance staff skills and knowledge in areas such as customer service, health and safety, and security.
  • Event Management: Plan and deliver events and functions that enhance the visitor experience and meet business objectives.

Please note that this role requires you to undergo a criminal record check due to the safeguarding of children and vulnerable adults.



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