Disability Manager

2 weeks ago

West Midlands Combined Authority, United Kingdom Halfords Group PLC Full time

About Us

At Halfords Group PLC, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions.

Key Accountabilities and Responsibilities

  • Support the delivery and development of the Motoring Club proposition and other lifetime value initiatives.
  • Ensure consistency of execution across the Group, engaging with Marketing, Customer, Commercial, and Operational colleagues as well as Agency partners.
  • Work in partnership to manage loyalty planning with Category, Marketing, and CRM colleagues so that loyalty communications and promotions deliver desired behaviors.
  • Manage specific cross-functional projects that support the delivery of loyalty targets and future roadmap.
  • Work with the analytics team to monitor and report on loyalty financial and operational performance vs agreed KPIs.
  • Champion loyalty in the business and be the conduit by which loyalty continues to be embedded culturally into the organization.
  • Understand the pain points and retention barriers our customers face when shopping with us across all channels, utilizing insight from our customer team and front-facing colleagues.

Key Skills and Experience

  • Must have worked in a loyalty or CRM role previously, with a good understanding of the UK loyalty market.
  • Proficient at managing multiple projects in a fast-paced retail environment, with an ability to prioritize workload accordingly.
  • Skilled in stakeholder management – this is a Group role with diverse stakeholder groups, so strong communication skills are essential.
  • Commercial acumen is desired with candidates comfortable working with P&L, business cases, and financial reports.
  • An evangelist for customer and our relationships with them, obsessed about delivering the right message at the right time and with the right content.
  • This role will suit a data-centric self-starter, a proactive loyalty marketer who has determination to achieve results.

Halfords Group PLC is proud to be an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of race, religion, gender, sexual orientation, age, disability, or any other legally protected characteristics.

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