Disability Manager

1 month ago

West Midlands Combined Authority, United Kingdom Halfords Group PLC Full time

About the Role

We are seeking a highly skilled and experienced Disability Manager to join our team at Halfords Group PLC. As a key member of our HR/People team, you will play a critical role in supporting the delivery and development of our Motoring club proposition and other lifetime value initiatives.

Key Responsibilities

  • Work closely with Marketing, Customer, Commercial, and Operational colleagues to ensure consistency of execution across the Group.
  • Manage loyalty planning with Category, Marketing, and CRM colleagues to deliver desired behaviours.
  • Lead specific cross-functional projects that support the delivery of loyalty targets and future roadmap.
  • Collaborate with the analytics team to monitor and report on loyalty financial and operational performance vs agreed KPIs.
  • Champion loyalty within the business and embed it culturally into the organisation.
  • Understand customer pain points and retention barriers across all channels, utilising insight from our customer team and front-facing colleagues.

Requirements

  • Proven experience in a loyalty or CRM role, with a good understanding of the UK loyalty market.
  • Ability to manage multiple projects in a fast-paced retail environment, prioritising workload accordingly.
  • Strong stakeholder management skills, with diverse stakeholder groups.
  • Commercial acumen, comfortable working with P&L, business cases, and financial reports.
  • Passion for customer relationships and delivering the right message at the right time.
  • Data-driven approach, with a proactive loyalty marketer who can achieve results.

What We Offer

Halfords Group PLC is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees. We welcome applications from individuals regardless of race, religion, gender, sexual orientation, age, disability, or any other legally protected characteristics.

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