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UK Technical Support Specialist
2 months ago
Autel Energy - Europe is a leading provider of electric vehicle charging station solutions, dedicated to delivering high-quality products and services to the European market. With a strong presence in the UK, France, Germany, the Netherlands, Italy, Spain, and Sweden, we offer a comprehensive range of AC and DC charging solutions for various scenarios.
Our team of experts is committed to providing exceptional technical support to our customers, ensuring seamless integration and optimal performance of our charging stations. As a Technical Support Specialist, you will play a crucial role in delivering top-notch support to our customers, resolving technical issues, and providing training and documentation to ensure smooth operation of our products.
Key Responsibilities:- Provide technical support to customers, including troubleshooting, repair, and maintenance of charging stations.
- Collaborate with cross-functional teams to resolve technical issues and improve product performance.
- Develop and deliver training programs to ensure customers have the necessary skills to operate and maintain our charging stations.
- Document and maintain technical knowledge to ensure accurate and efficient support.
- Participate in product development and testing to ensure our solutions meet customer needs.
- Bachelor's degree in a relevant field, such as electrical engineering, computer science, or a related discipline.
- 1+ years of experience in technical support, product development, or a related field.
- Strong understanding of electrical systems, charging infrastructure, and related technologies.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Fluency in English and proficiency in additional European languages is a plus.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Chance to work with a leading company in the electric vehicle charging industry.
