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Spa Operations Manager
1 month ago
Spa Team Leader
Aqua Sana is an award-winning spa offering a unique blend of experiences, products, and treatments. Each spa is designed to provide a minimum of 15 spa experience rooms to explore, along with an extensive range of face and body treatments available to book, carried out by expert therapists using high-quality products from renowned treatment houses.
The spa is extremely popular and accessible to both guests staying on the Village as a Center Parcs guest and external guests who visit Aqua Sana during a Spa Day, Luxury Spa Break, or for a treatment.
Key Responsibilities
- Supervise spa staff on a day-to-day basis to ensure the smooth running of the unit and effective communication of any issues to the relevant manager.
- Deliver excellent guest service and maintain high standards, adhering to all health and safety guidelines set by the Company.
- Provide lifeguard cover as required.
- Work collaboratively as part of a team, demonstrating an outgoing approach, motivated leadership style, and enthusiasm at all times.
Working Hours
You will be contracted to work 150 hours per 4-week period on a flexible basis, with shifts falling between 7am and 10pm. This may include public/bank holidays and Christmas/New Year on a rota basis.
About You
- You will be engaging, naturally helpful, and possess excellent communication skills.
- You will work well on your own initiative as well as within a close team environment.
Essential Requirements
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Valid IWS/RLSS National Pool Lifeguard Qualification.
- Previous experience of working within a similar role or spa industry.
- Previous experience of working in a customer service environment.
- Ability to build relationships at all levels.
- Friendly, genuine, and warm towards guests and colleagues.
Desirable Requirements
- Experience as a lifeguard.
- First Aid qualification.
- Pool Plant Operators certificate.
- RLSS Trainer Assessor.
About the Benefits
- Colleague Bonus Scheme.
- Pension Scheme with Life Assurance.
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers.
- Free use of our leisure facilities.
- Discounted Center Parcs breaks.
- 20% discount in our restaurant and retail outlets.
- Access to Perks at Work Portal – offering a wide range of retail and leisure discounts.
- An Employee Assistance Program – providing support on financial, health, and legal matters.
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications.