Hotel Operations Manager

2 weeks ago


Nottingham, Nottingham, United Kingdom Hospitality Staffing UK Full time

Job Overview:

As a seasoned professional, we are seeking an Operations Manager to join our team at Hospitality Staffing UK. This is an exciting opportunity for a motivated individual to take on a leadership role in one of our 4-star global branded hotels.

Key Responsibilities:

  • Ensure guest satisfaction, colleague satisfaction, financial goals & responsible business/legal targets are met while maintaining a smooth hotel operation.
  • Manage and develop teams, including planning and execution of holidays, payroll, rotas, recruitment, induction, training, appraisals, and performance management.
  • Provide leadership through leading by example and empower the hotel team by providing an inspiring service culture.
  • Communicate operational and strategic information, ongoing customer feedback, and ensure team members are trained and developed.
  • Be an active member of the HOD and Executive team, and assume duty management responsibilities as required.

Requirements:

We are looking for an Operations Manager with previous 4-star experience ideally. The ideal candidate will have a passion for delivering exceptional customer service, leading high-performing teams, and driving business results.



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