Hotel Receptionist

1 week ago

Nottingham, Nottingham, United Kingdom Accor Full time

Job Summary

We are seeking a highly organized and customer-focused Receptionist to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for ensuring a seamless check-in and check-out experience, handling guest queries, and maintaining accurate records.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to queries and resolving issues in a timely and efficient manner.
  • Ensure a smooth check-in and check-out process, including processing payments and handling room assignments.
  • Maintain accurate records of guest interactions, including feedback and complaints.
  • Work collaboratively with the Front Office team to achieve excellent service standards.
  • Develop a strong knowledge of hotel operations, including room categories, rates, and promotions.

Requirements

  • Previous experience in a Front Office or Reception role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Knowledge of hotel operations, including property management systems and front office equipment.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A range of employee benefits, including discounts on hotel stays and dining.

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