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Hotel Receptionist

2 months ago

Nottingham, Nottingham, United Kingdom Accor Full time

About the Role

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at the Mercure Nottingham Sherwood Hotel. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Ensure a smooth and efficient check-in and check-out process, including handling room assignments, key cards, and other guest requests.
  • Manage the Front Office operations, including handling guest complaints, resolving issues, and maintaining a high level of customer satisfaction.
  • Work closely with the Front Office Manager and other team members to ensure seamless communication and coordination.
  • Stay up-to-date with hotel policies, procedures, and services, and communicate this information to guests as needed.
  • Participate in ongoing training and development to enhance your skills and knowledge, and contribute to the growth and success of the hotel.

Requirements

  • Previous experience in a Front Office or Guest Services role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; degree in Hospitality or a related field preferred.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other Accor benefits.