Hotel Receptionist

6 months ago

Nottingham, United Kingdom Mour Hotel Full time

Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious en-suite bedrooms. Every modern amenity has been thought of for the discerning traveller.

**Purpose of job**: Provide an efficient helpful and friendly atmosphere for the hotel guests and colleagues at all times.

**Hours of Work**:Part Time: 22.5 per week. 3 Shifts over 7 days between 7am -11pm

Full Time: 37.5 per week. 5 Shifts over 7 days between 7am - 11pm

**Main area of responsibilities**

**PRODUCT AND SERVICE QUALITY**
- To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards.
- To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training).
- To handle reservation duties in line with the correct Standard Operating Procedure.
- To assist the Night Team as and when required
- To assist Team leader during the shift as required ensuring smooth running of the Front Desk.
- Follow up with guests that the service provided was to their satisfaction.
- To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty).

SWITCHBOARD
- To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
- To answer all phone calls within 3 rings to provide efficient and high quality telephone service.
- To maintain polite, friendly and courteous telephone manners at all times.

**MISCELLANEOUS**
- To carry out duties as laid down in the Front Office SOP manual
- To have a comprehensive knowledge of the Front Office computer system (Opera)
- To up sell hotel facilities to guests, and advise of services in the local area.
- To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel.
- To ensure cleanliness and tidiness of the front desk at all times.
- To be aware of house status and room availability at all times.
- To monitor faxes, post and manually written messages to the correct standards.

**FINANCE AND ADMINISTRATION**
- To be responsible for accurate use of the Opera system and all cash and other payment methods during the shift including correct cash and credit cards reconciliation at the end of the shift.

**BUSINESS PROMOTION AND SALES**
- To have a pro-active view towards promotions and sales and up-selling where appropriate
- To maximise sales through suggestive selling techniques.
- Acquire knowledge to be able to provide general information on the company and its product range.

**HUMAN RESOURCES AND TRAINING**
- To be responsive to all training provided and to attend all training sessions.
- To be supportive with the trainer in their area of expertise.
- To attend department and staff meeting when required.

**TECHNICAL SKILLS & GENERAL**
- To adhere to all company rules, regulations and procedures and be aware of what is going on in the business.
- To communicate any potential problems to the Manager on Duty.
- To ensure you are always acting as a “team member”
- To always observe attention to detail with regards to standards.
- To be aware of food hygiene requirements and standards of cleanliness.
- To be aware of health & safety in your workplace.
- To comply with all licensing legislation.

**Job Types**: Part-time, Permanent

**Salary**: £10.42 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Supplemental pay types:

- Bonus scheme

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work Location: In person

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