Hotel Receptionist

2 months ago

Nottingham, Nottingham, United Kingdom Accor Full time

About the Role

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at the Mercure Nottingham Sherwood Hotel. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and attention to detail.
  • Process guest payments, handle cash and credit transactions, and maintain a high level of cash handling security.
  • Assist with room assignments, key card programming, and other related tasks.
  • Collaborate with the Front Office Manager and other team members to ensure seamless communication and a high level of service.
  • Participate in ongoing training and development to enhance your skills and knowledge of hotel operations.

Requirements

  • Previous experience in a Front Office or Reception role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and efficient manner.
  • Basic computer skills, including proficiency in hotel property management systems.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within the Accor group.
  • A dynamic and supportive work environment.
  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
  • Discounted hotel rates all over the world in Accor Hotels.
  • Continuously learn and develop yourself with our Accor Academy.
  • Support your wellbeing in your professional and personal lives.
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
  • Participate actively in initiatives to build a more inclusive and sustainable world.

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