Front of House Representative
17 hours ago
We are looking for a Personalised Experience Coordinator to join our team at Malmaison. This is an exciting opportunity to provide exceptional customer service and front of house experience to our guests, while also driving and valeting duties.
About the RoleThis is a fantastic chance for a highly organised and customer-focused individual to join our team as a Client Service Ambassador. You will be responsible for ensuring our guests have an unforgettable experience with us.
Key Responsibilities- Welcome guests and assist with luggage and parking
- Deliver exceptional customer service with a big smile and set the tone for our guests' stay
- Provide local knowledge and answer questions about the hotel's history and attractions in the area
- Possess a full clean driving license for this role
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We offer a range of benefits, including heavily discounted staff room rates at Malmaison and Frasers Hospitality, as well as fully funded apprenticeship programmes to support your career development.
About UsMalmaison is a proud sponsor of The Brain Charity and offers an employee assistance programme with free, confidential advice available 24/7 to our employees and their families. Our sustainability goals include generating 100% of our electricity using renewable energy and recycling at least 70% of waste from our hotels.
Why Join Us?At Malmaison, we value diversity and inclusion, and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. If you are a highly organised and customer-focused individual who shares our values, we would love to hear from you
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