Energy Advisor

4 weeks ago


Rotherham, Rotherham, United Kingdom Citizens Advice Rotherham Full time
Job Title: Energy Advisor

Job Summary: We are seeking a highly skilled Energy Advisor to join our team at Citizens Advice Rotherham. As an Energy Advisor, you will be responsible for providing high-quality energy information and advice to clients, working closely with our partners to shape and refine our project.

Key Responsibilities:

  • Deliver comprehensive energy advice directly to clients via home visits, face-to-face appointments, telephone, and video channels.
  • Work in a fast-paced environment, contributing to the monitoring and achieving of targets while retaining a clear client focus.
  • Promote Energy Advice Service within CARD and our partner organisations with the local community.
  • Contribute towards administration tasks, working with multiple systems such as Casebook and Google office suite.
  • Provide advice and information in line with Citizens Advice quality standards.

Requirements:

  • Excellent customer service skills and experience.
  • Ability to communicate effectively and sensitively with clients and other parties over the phone and in person, in different locations.
  • Ability to effectively use IT software in the provision of advice and maintenance of case records, and the preparation of statistical reports and submissions.
  • A passion for process improvement, with experience of testing new ways of working, being adaptable, and demonstrating a GROWTH mindset.
  • An understanding and commitment to work within the Aims and Principles of the Citizens Advice service and its Equal Opportunities policies.
  • An understanding of the energy sector and providing advice to Clients, including those in financial difficulty.

Benefits:

  • Company pension.
  • Enhanced maternity leave.
  • Health & wellbeing programme.
  • Sick pay.

Working Hours: Monday to Friday


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