Energy Advisor
4 weeks ago
Job Summary: We are seeking a highly skilled Energy Advisor to join our team at Citizens Advice Rotherham. As an Energy Advisor, you will be responsible for providing high-quality energy information and advice to clients, working closely with our partners to shape and refine our project.
Key Responsibilities:
- Deliver comprehensive energy advice directly to clients via home visits, face-to-face appointments, telephone, and video channels.
- Work in a fast-paced environment, contributing to the monitoring and achieving of targets while retaining a clear client focus.
- Promote Energy Advice Service within CARD and our partner organisations with the local community.
- Contribute towards administration tasks, working with multiple systems such as Casebook and Google office suite.
- Provide advice and information in line with Citizens Advice quality standards.
Requirements:
- Excellent customer service skills and experience.
- Ability to communicate effectively and sensitively with clients and other parties over the phone and in person, in different locations.
- Ability to effectively use IT software in the provision of advice and maintenance of case records, and the preparation of statistical reports and submissions.
- A passion for process improvement, with experience of testing new ways of working, being adaptable, and demonstrating a GROWTH mindset.
- An understanding and commitment to work within the Aims and Principles of the Citizens Advice service and its Equal Opportunities policies.
- An understanding of the energy sector and providing advice to Clients, including those in financial difficulty.
Benefits:
- Company pension.
- Enhanced maternity leave.
- Health & wellbeing programme.
- Sick pay.
Working Hours: Monday to Friday
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