Projects Coordinator

6 months ago

Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

Job description

**Citizens Advice - Rotherham and District**:
**Hours: 37.5 hours**:
**Holiday: 30 days (plus bank holidays)**:
**Location**:Home based with regular travel**

**Responsible To: Projects & Services Director**:
**Purpose of Post**:
Some of our current projects you will work on are:

- Making Your Money Go Further Project (in partnership with Rotherfed)
- Energy Advice Programme
- Energy Outreach Project
- More Than Just Food Project
- Refernet

**Main Duties**
- Coordinate and manage projects from initiation to completion, ensuring all project deliverables are met on time and within budget.
- Ensure both client and partner/funder’s needs are met and that the projects are delivered to the required standards.
- Supervise project delivery staff and ensure that support is provided to all paid and unpaid project staff.
- To actively seek out opportunities to work with underrepresented groups and minority communities.
- Build strong partnerships and networks with local organisations in Rotherham and District.
- Collaborate with cross-functional teams to define project scope, goals, and objectives.
- Monitor project progress and provide regular status updates to stakeholders.
- Plan consistent, reliable service delivery and resourcing from available staff.
- Contribute personally to the delivery of all of your projects including the delivery of outreach, advice and energy advice
- Work in partnership with the Quality Manager to ensure that the quality meets our Citizens Advice Membership Requirements
- Ensure that appropriate systems are maintained for case recording, statistics, follow up work and quality control.
- Encourage good teamwork and lines of communication.
- Work with the Training team to ensure that new project staff are successfully inducted and receive the appropriate training.

**Administration**
- Oversee and monitor effective and efficient administrative systems.
- Provide monthly written reports on all designated projects for the Projects & Service Director.
- Support the Projects & Services Director and Finance & Resources Director, by keeping an overview of project income and expenditure and ensure that all projects positively contribute to the P&L.
- Consider health and safety & safeguarding systems when delivering project work
- Maintain complaints procedures in accordance with Citizens Advice guidelines.

**Other Duties**
- Contribute in the delivery of communications such as social media updates and maintaining our website
- To support and actively participate in stakeholder events and public consultation meetings, exhibitions and conferences in various locations and aimed at different sectors of the population.
- Assist in ensuring that projects comply with the Citizens Advice Membership Scheme.

**General**
- Promote the aims, values, policies, membership requirements and equal opportunities policies of the Citizens Advice service.
- Carry out any other related tasks as required to ensure effective delivery of designated projects.
- Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.

**Person Specification**
- Experience of monitoring targets and delivering a project or service and delivering outcomes on time.
- Experience of staff supervision including motivating a delegating
- Good knowledge of IT systems such as google, Microsoft and casework systems
- Ability to think innovatively, diagnose problems and recommend solutions.
- Experience of working in a high pressure environment, meeting a changing range of demands and ability to prioritise effectively.
- Experience in promotions and communications including a knowledge of social media input
- Effective communication skills to facilitate collaboration among team members and stakeholders.
- Display a positive can-do attitude who is a positive and professional team player.
- Have experience of gathering information and presenting in report format
- Be willing to travel to multiple locations across Rotherham to deliver your projects and interact with clients and stakeholders
- Understand, empathise with and be committed to Citizens Advice Aims, Principles and Policies and our Values of Generous, Responsible and Innovative.

Citizens Advice Advisor generalist training is desired but not essential

**How to apply**:
Deadline: Monday 4th September at 5pm

Interviews: Friday 8th September via zoom

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