Capacity Planning Lead
1 day ago
We're looking for an experienced professional to fill this challenging position. As a Bureau Manager, you'll be responsible for leading a team to deliver exceptional results, planning and scheduling operational colleagues, creating short-term capacity plans, maximising resource, optimising call routing processes, benchmarking capacity planning activities, guiding senior leaders, acknowledging changes, and producing action plans.
Responsibilities:
- Leading a team of resourcers.
- Planning and scheduling of operational colleagues.
- Creating short-term capacity plans.
- Maximising resource.
- Optimising call routing processes.
- Benchmarking capacity planning activities.
- Guiding senior leaders.
- Acknowledging changes.
Requirements:
- Minimum 5 years' experience in a capacity planning role.
- Demonstrable experience in statistics, forecasting, and management information methods.
- Experience building capacity/forecasting models and plans.
- Strong IT systems knowledge and skills.
- Commercial and financial awareness.
- Highly developed numeracy and statistical skills.
Benefits:
- Estimated salary: £62,000 - £82,000 per annum.
- 25 days holiday + bank holidays.
- Option to purchase additional leave up to 5 extra days.
- Pension scheme matched up to 10%.
- Colleague discounts.
- Range of reductions and offers from leading retailers and entertainment companies.
- Enhanced maternity and paternity leave.
- Grandparents leave.
- Income protection.
- Access to Saga Academy.
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