Operational Planning Director

3 weeks ago


Ashford, Kent, United Kingdom Saga Group Full time
Job Description:

Saga Group is seeking an experienced Operational Planning Director to lead our workforce management team in delivering exceptional short-term planning, scheduling, and real-time execution. Key responsibilities include leading a team of resourcers, planning and scheduling operational colleagues for optimal performance, creating short-term capacity plans, maximising resource utilisation while protecting service levels and employee engagement, and optimising call routing processes.

This role requires strong initiative, leadership skills, and excellent judgment. The ideal candidate will have minimum 5 years' experience in capacity planning with expertise in statistics, forecasting, and management information methods. Demonstrable experience in building complex analysis models and plans using IT systems, including advanced Excel skills, is essential. Commercial awareness and understanding of business costs and their impact on failure are also key requirements.

We offer a comprehensive benefits package, including 25 days holiday + bank holidays, option to purchase additional leave up to 5 extra days, pension scheme matched up to 10%, colleague discounts, income protection, and access to Saga Academy, our bespoke learning platform. Estimated salary: £60,000 - £80,000 per annum, depending on experience.

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