IT Support Specialist
2 weeks ago
We are seeking a skilled IT Support Specialist to provide technical assistance for a 3-month contract. This opportunity will involve handling service desk issues via telephone or email, with a focus on ITIL, Service Now, and iManage.
The successful candidate will be responsible for triaging and resolving tickets, both non-law firm specific and law firm specific. A strong background in ITIL, Service Now, and law firm applications such as iManage is essential.
This role offers an exciting opportunity for a motivated individual to work as part of our team initially on a 3-month contract, with the potential for extension.
Key Responsibilities:
- Triage and resolve IT service desk tickets
- Provide technical support for Windows 10/11, Service Now, and law firm applications
- Implement ITIL practices and manage incident resolution
- Administer Microsoft Office applications (M365)
- Active Directory experience and Multi Factor Authentication (MFA) skills required
- Excellent diagnostic and resolution skills
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