Senior IT Technical Specialist

3 weeks ago


London, Greater London, United Kingdom HCLTech Full time

At HCLTech, we're on a mission to transform the world through technology. As a Senior IT Technical Specialist, you'll play a vital role in providing exceptional support to our employees and new hires. Your expertise will be invaluable in ensuring seamless technical operations across our global network.

About the Job

This is a challenging opportunity for a skilled IT professional to join our team as a Field Support Engineer. You will provide hardware and software support to our employees, including installations, moves, additions, and changes. Your responsibilities will also include troubleshooting post-deployment issues, printer break-fix and installation, disposal, redeployment, and asset reclaim.

Key Responsibilities
  • Provide overall hardware and software support to employees and new hires
  • Assist in providing weekly reports, inventory management, and other administrative tasks as needed
  • Travel between offices (up to 150 miles) to perform job duties
  • Install and image software on Windows and Apple laptops/desktops
  • Troubleshoot post-deployment issues on multiple computer platforms
Requirements

We're looking for an experienced IT professional with a strong background in technical training and a minimum of 3-5 years of experience in the field. Your knowledge of Windows and Macintosh platforms, including portables, and Microsoft Office suite of applications is essential. Additionally, you should have experience with imaging Windows 10 OS, basic network concepts, and networked printer experience.



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