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Customer Service Representative

2 months ago

Epsom, Surrey, United Kingdom Manpower Group (UK) Full time
About the Role

We are seeking a highly skilled Contact Centre Advisor to join our team at Manpower Group (UK). As a key member of our Aftersales function, you will be responsible for handling inbound service calls, resolving customer objections, and advising on estimated costs of repairs and work to be undertaken.

Key Responsibilities
  • Support the Aftersales function by dealing with all inbound service calls related to service booking and other service-related items.
  • Handle customer objections and provide advice on estimated costs of repairs and work to be undertaken.
  • Make outbound calls to promote seasonal campaigns, service follow-up work, and other service-related items to maximise revenue for the BMW Group service departments.
Requirements

To be successful in this role, you will need:

  • Proven experience in customer service with the ability to collate customer knowledge and anticipate their needs.
  • Previous call centre experience.
  • Excellent organisational and preparation skills.
  • A genuine passion for detail and a proactive approach to creating optimal customer experiences.
What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.