Holiday Home Revenue Team Member
4 weeks ago
Oversee the seamless transactions for holiday home purchases and ownership management, ensuring compliance with FCA, GDPR, and trading regulations.
Key Responsibilities:
- Manage interactions with owners and prospective buyers, providing exceptional customer service.
- Facilitate transactions for new and used holiday home purchases, including finance proposals and identification for finance and SMART search purposes.
- Ensure customer expectations for holiday home readiness are met, managing dates and timelines.
- Address 'snagging' issues pre- and post-handover, ensuring timely resolution and reporting.
- Maintain high customer satisfaction levels throughout the customer journey.
- Ensure compliance with training requirements for GDPR, FCA, and other regulations.
- Meet performance targets and metrics.
- Manage inventory stock levels and the holiday home show ground appearance.
What's In It For You?
- Free use of leisure facilities, including swimming pools.
- Up to 50% discount on food on park and 20% discount in shops.
- Opportunity to use corporate boxes at the O2 Arena.
- Fantastic discounts with national brands and retailers.
- 20% discount for you, your family, and friends across Haven and Warner Leisure Hotels.
- Reward and recognition schemes.
- Training and development opportunities, including fully funded qualifications.
- Fantastic health, mind, and money support program.
- Enhanced family-friendly policies and pay (eligibility criteria apply).
Experience and Qualifications:
- Personable, confident, and able to build relationships with everyone.
- Great communication and organizational skills, with experience in a customer-facing environment.
- Highly competent computer skills, with the ability to learn new systems and databases quickly.
- Proactive, organized, and able to work on own initiative.
- Evidence of previous administrative roles.
- Able to work under pressure and to deadlines.
Who Are We?
We're part of an award-winning Bourne Leisure family, including Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.
What's It Like to Work With Us?
Working with us is defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.
We offer flexibility where possible, with our Holiday Home Revenue Administrator working hours usually being 45 hours per week over 5 days, which may include evenings and weekends.
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