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Head of Holiday Home Revenue

2 months ago

Devon, United Kingdom Haven Full time
Join our team at Devon Cliffs on the East coast of Devon just a short distance from Exmouth at Sandy Bay.
Sandy Bay, Exmouth, Devon EX8 5BT GBR
Job Details

Come and join our One Great Team here at Haven as a Head of Holiday Home Revenue
As part of the SeniorLeadership Team on Park, as Headof Holiday Home Revenue you will beresponsible for leading the Holiday Home Revenue Team to optimise pitch profitabilityand provide an excellent sales and letting experience for all guests.

KeyRole Responsibilities

Leadership: Provide visionary leadership to the Holiday Home Revenue team,setting clear goals and expectations, and motivating the team to achieveoutstanding results and develop a high performing team. Ensure all new team members receive anengaging 90-day induction and training plan to set them up for success withHaven.

Guestexperience: Interactingwith, building rapport and fostering trusted relationships with current guestsand owners. Seeking out and creating opportunities to talk to potential newholiday homeowners sharing with them all the benefits of holiday home ownershipwith Haven. Overseeing the after sales process and the sales journey, evenafter completion, so that new owners can be confident their purchase lives upto the sales promise.

StrategicPlanning: Develop andexecute strategic plans to achieve departmental and organizational objectives,including budgeting and resource allocation.

TeamManagement: Recruit,train, mentor, and evaluate your teams performance, fostering a culture ofcollaboration, innovation, and professional development.

PerformanceOptimization: Continuously assess departmental performance and implement improvements,ensuring efficient processes and high-quality outcomes. Support and motivateyour Team to deliver sales and part-exchange targets, ensuring Owner lettingsis managed in-line with the pitch strategy to enable maximisation of holidayavailability.

StakeholderEngagement: Collaboratewith internal and external stakeholders to build strong relationships, identifyopportunities for growth, and ensure guest satisfaction.

Compliance: Ensure that all departmental activities adhere to relevant laws,regulations, and industry standards.

Reporting: Provide regular reports to senior management, highlighting departmentalachievements, challenges, and future plans.

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 
SALARY: HighlyCompetitive + up to 25% Annual Bonus
Experience and Qualifications 
What we are looking for is…
- Previous experience at a senior level within a high value item sales environment
- Experience of holiday home or caravan sales would be an advantage
- Strong leadership and management skills, with a proven ability to motivate and develop your team
- Excellent strategic planning and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Demonstrated track record of achieving departmental and organizational goals.
- Knowledge of industry trends, regulations, and best practices.
- Budgeting and financial management experience.
- Strong organizational skills and attention to detail.
- Confident decision maker with ability to exercise sound judgement and manage conflicting priorities when under pressure
Who are we? 
We’re part of an award-winning Bourne Leisure family,which includes Haven & Warner Hotels. We have 9,000 fantastic team membersand 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 
What’s it like to work with us? 
Working with us is ultimately defined by ourexceptional people and teams. At Haven, we take pride in our Breath of FreshAir culture, which focuses on valuing and supporting every team member. Weprioritise openness and transparency in our interactions allowing our teammembers to be their authentic selves.
We aim to offer flexibility where we can, ourHeads of Departments working hours are usually 45 hours per week over 5 daysand likely to include evenings and weekends.
What can you expect during the recruitmentprocess? 
When invited to meet with us, the process may include2-3 stages including interview, site visit and skills test depending on therole. If you require any support or reasonable adjustments to help you performat your best during this process, please let us know.
Diversity,equity, and inclusion are at the heart of who we are and what we do. Ourcommitment to these values is unwavering and they are central to our mission.We encourage applications from all backgrounds, communities and industries andwe are happy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share. 
Wegenuinely care about every candidate's experience during the recruitmentprocess and are here to provide support where we can. If you require anyassistance or reasonable adjustments while applying, please don't hesitate toreach out to us at