Trade Customer Support Specialist

4 days ago


Bristol, Bristol, United Kingdom Project Start Recruitment Full time
About the Role

We are looking for a skilled Order Fulfilment Coordinator to join our team at Project Start Recruitment. The successful candidate will be responsible for ensuring that customer orders are processed efficiently and deliveries made on time.

This is a full-time position working Monday to Friday, 9am to 5:30pm, and the ideal candidate will have previous experience in customer-facing roles or sales support in an office environment.

Key Responsibilities:

  1. Processing customer orders accurately and efficiently
  2. Liaising with courier services to troubleshoot any issues and ensure smooth delivery operations
  3. Administering related paperwork and maintaining accurate records
  4. Working closely with the Sales, Customer Service, and delivery teams to ensure excellent levels of customer service

Requirements:

  • Previous experience in customer-facing roles or sales support in an office environment
  • Strong technical skills, including proficiency in MS Office software (Excel, Word, Outlook) and CRM/database experience
  • Excellent communication and problem-solving skills, with the ability to work effectively under pressure
  • A professional telephone manner and a positive 'can-do' attitude

What We Offer:

  • Up to £25,000 per annum
  • Private Health Scheme
  • 24/4 GP Service
  • Wellbeing Programme inc. online fitness and relaxation classes
  • Discount vouchers for high street stores, cinema, and food outlets
  • Onsite Parking
  • Cycle to work scheme
  • Staff events
  • Opportunity to develop within the company


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