Head of Application Support and Technical Services

2 days ago


London, Greater London, United Kingdom Opus Recruitment Solutions Full time

**Job Summary:** We are seeking a highly skilled Enterprise Application Support and Maintenance Manager to join our Opus Recruitment Solutions team in Liverpool. The ideal candidate will have a strong background in application support, technical leadership, and ITIL framework, with a proven track record of delivering exceptional results in a similar role.

**Key Responsibilities:*

  1. Provide technical leadership and expertise to the application support team, ensuring the optimal performance and availability of enterprise applications.
  2. Develop and implement effective incident management, problem management, and change management processes to minimise downtime and maximise productivity.
  3. Collaborate closely with the Information Systems Director to align application support strategies with the broader IT and business goals, ensuring seamless integration and alignment.
  4. Manage and mentor a team of application support specialists, providing coaching, training, and development opportunities to ensure their success.
  5. Stay up-to-date with the latest technological advancements and industry trends, applying this knowledge to drive innovation and improvement within the team.

**Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 8+ years of experience in application support or technical leadership roles, preferably with a strong understanding of ITIL frameworks.
  • Proven track record of delivering exceptional results in a similar role, with a strong focus on customer satisfaction and quality.
  • Strong technical background with hands-on experience supporting enterprise applications, databases, and systems integration.
  • Excellent problem-solving and troubleshooting abilities, with a proactive approach to preventing issues before they arise.
  • Exceptional communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.

**What We Offer:

  • A competitive salary of £60,000 - £75,000 per annum, depending on experience.
  • A comprehensive benefits package, including 25 days' annual leave, flexible working arrangements, and a pension scheme with life assurance.
  • The opportunity to work with a dynamic and supportive team, with opportunities for professional growth and development.


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