Head of Application Support and Technical Services
2 days ago
**Job Summary:** We are seeking a highly skilled Enterprise Application Support and Maintenance Manager to join our Opus Recruitment Solutions team in Liverpool. The ideal candidate will have a strong background in application support, technical leadership, and ITIL framework, with a proven track record of delivering exceptional results in a similar role.
**Key Responsibilities:*
- Provide technical leadership and expertise to the application support team, ensuring the optimal performance and availability of enterprise applications.
- Develop and implement effective incident management, problem management, and change management processes to minimise downtime and maximise productivity.
- Collaborate closely with the Information Systems Director to align application support strategies with the broader IT and business goals, ensuring seamless integration and alignment.
- Manage and mentor a team of application support specialists, providing coaching, training, and development opportunities to ensure their success.
- Stay up-to-date with the latest technological advancements and industry trends, applying this knowledge to drive innovation and improvement within the team.
**Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 8+ years of experience in application support or technical leadership roles, preferably with a strong understanding of ITIL frameworks.
- Proven track record of delivering exceptional results in a similar role, with a strong focus on customer satisfaction and quality.
- Strong technical background with hands-on experience supporting enterprise applications, databases, and systems integration.
- Excellent problem-solving and troubleshooting abilities, with a proactive approach to preventing issues before they arise.
- Exceptional communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
**What We Offer:
- A competitive salary of £60,000 - £75,000 per annum, depending on experience.
- A comprehensive benefits package, including 25 days' annual leave, flexible working arrangements, and a pension scheme with life assurance.
- The opportunity to work with a dynamic and supportive team, with opportunities for professional growth and development.
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London, Greater London, United Kingdom Opus Recruitment Solutions Full timeWe are seeking a highly skilled Technical Leadership professional to join our Information Systems team as the Head of Application Support. As a key member of the team, you will be responsible for overseeing the support and maintenance of all enterprise applications, ensuring their optimal performance and availability.In this role, you will manage a team of...
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